Complaints Procedure

At Dazzle Pristine Cars, we always aim to provide excellent service and complete customer satisfaction. However, if there’s something you’re unhappy with, please let us know — we take all feedback seriously and will do our best to put things right as quickly as possible.

Step 1 – Speak to us directly

In the first instance, please contact the member of staff or department involved. Most issues can be resolved quickly and easily at this stage.

Dazzle Pristine Cars

339 London Road
Bexhill-on-Sea
East Sussex
TN39 4AJ

📧 Email: dazzlepristinecars@outlook.com

📞 Tel: 07838 816602

Step 2 – Escalate your complaint

If you feel that your concern has not been resolved to your satisfaction, please write or email our General Manager, who will review your case in full.

We aim to resolve most complaints within 72 hours, but depending on the complexity of the issue, it may take longer. In all cases, we’ll keep you informed and work to reach a fair outcome as quickly as possible.

Financial Services complaints

If your complaint relates to finance or insurance, we follow the strict Code of Conduct and response timelines set out by the Financial Conduct Authority (FCA). Full details can be found at www.fca.org.uk.

If you remain dissatisfied after receiving our final response — or if you have not received one within the regulatory timeframe — you may be entitled to refer your complaint to the Financial Ombudsman Service for an independent review.

Please note: The Ombudsman can only consider your complaint once we’ve had the opportunity to resolve it. This service is completely free of charge and provides independent, impartial resolution between consumers and FCA-authorised companies.

For more information, visit the Financial Ombudsman Service website.